lvl18 Privacy Policy — How Safe Is Your Data With Us

1 Introduction

lvl18 (https://lvl18.pro) is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. That is why this Privacy Policywe clearly outline — what data we collect about you, why we collect it, and how it is used and kept secure.

This policy applies to all our services — including website browsing, account registration, deposits, gameplay, and customer support interactions. lvl18 Please review this Privacy Policy Read carefully.

2 What Information We Collect

We only collect the information needed to provide you with the best possible service. The table below sets out the details:

3 How Information Is Collected

lvl18 collects your information in a number of ways. You have the right to know about each method:

3.1 Directly from you

• Information provided when filling out the registration form
• Documents uploaded for KYC verification
• When submitting a deposit or withdrawal request
• When you contact our customer service team
• When participating in a promotion or survey

3.2 Automatically

• Through cookies while browsing the website
• Through game session data logging
• Your device's IP address and browser information
• How long you spend on the site and which pages you visit

3.3 Via third parties

• Transaction confirmation data from payment providers (Mobile Banking, Nagad, Rocket)
• Risk analysis data from fraud prevention service providers
• Gaming data from game software providers

4 How Information Is Used

There are specific and legitimate reasons behind the collection of your data. lvl18 Never uses your data for unnecessary purposes.

• Account management: To create, verify, and maintain your account.
• Financial transactions: To securely process deposits and withdrawals.
• Security & Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Legal compliance: To comply with KYC/AML (Anti-Money Laundering) regulations.
• Service Quality Improvement: To analyze usage patterns and improve the platform.
• Responsible Gaming: To identify signs of problem gambling and provide appropriate support.
• Customer Service: To resolve your issues quickly and effectively.
• Promotional Communications: To send you offers and updates if you consent (you can opt out at any time).

5 Sharing Data with Third Parties

We may share your data with third parties only in the limited circumstances outlined below. Strict agreements are maintained in every case:

5.1 Who we may share data with

• Payment Service Provider: Mobile Banking, Nagad, Rocket — used solely to confirm transactions.
• Game Software Provider: Minimum data required to operate the game.
• KYC verification services: To verify your identity in accordance with regulatory requirements.
• Law enforcement agencies: As required by law in response to valid legal orders or investigations.
• Cybersecurity Partners: For fraud detection and prevention.

5.2 When data is not shared

• To advertising or marketing companies
• To data brokers or information resellers
• To any unrelated third party without your consent

All third-party partners are bound by our Privacy Standards contractually obligated to comply. They may not use your data for their own purposes.

6 Cookies Policy

lvl18 Cookies are used on the website. Cookies are small text files stored in your browser that help enhance your experience.

6.1 Types of cookies we use

• Essential cookies: Essential for maintaining login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
• Performance Cookies: To understand which parts of the site are used most — without identifying you personally.
• Functionality Cookies: To remember your language preference and display settings.

6.2 Managing cookies

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some site features. In most modern browsers, cookies can be managed via Tools > Settings > Privacy or a similar menu.

7 Data Security Measures

Protecting your data lvl18 We follow the highest industry standards. Our security framework operates on multiple layers:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Encrypted database: Sensitive data is stored in encrypted form in our databases.
• Two-Factor Authentication (2FA): An extra layer of security for account access.
• Firewall & DDoS Protection: Protecting servers from external attacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Staff training: All staff receive regular training on data protection.
• Least Privilege Access Policy: Each staff member can only access data relevant to their role.

Please note that no internet transmission is 100% secure. You can also help keep yourself safe — use a strong password and never share your login details with anyone.

8 Data Retention Duration

We retain your data only for as long as it is needed or legally required. General guidelines:

Once the designated retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

9 Your Rights

lvl18as a user of this platform, you have the following rights over your own data:

• Right to Know: If you would like to know what information we hold about you, you can submit a request. We will respond within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request a correction.
• Right to Erasure: You may request deletion of your data in certain circumstances. However, some data may need to be retained due to legal obligations.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain cases.
• Right to Opt Out of Marketing: You can stop receiving promotional emails or messages at any time — via the Unsubscribe link in any email or by contacting support.
• Right to Data Portability: You can request your data in a structured, portable format.
• Right to object: You may object to the processing of your data for specific purposes.

To exercise these rights, please contact us at the email address listed in the contact section below. We take your requests seriously and aim to respond promptly.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Protection Team:

If you believe your privacy rights have been violated and the issue remains unresolved after contacting us, you have the right to lodge a complaint with the relevant regulatory authority.

We may, from time to time, update this Privacy Policy update from time to time. If any significant changes are made, we will notify you at your registered email address and post a notice on the site. We recommend checking this page regularly.